Your Growth Partner in BPO, SDR & Insurance Support
Scalable Growth. Structured Support. Real Results.
At TNA Global, we help service-based businesses grow smarter, not heavier.
We provide trained Sales Development Representatives (SDRs), scalable back-office support (BPO), and specialized insurance supplement services for roofing and restoration companies.
Whether you're scaling revenue, reducing operational overhead, or recovering missed insurance revenue, we become an extension of your team — built to perform.
Our Core BPO Services
We provide trained Sales Development Representatives who generate qualified appointments through outbound prospecting, inbound follow-up, and structured pipeline nurturing. Our SDRs represent your brand professionally and focus on conversations that convert — not just fill calendars.
Sales Development Representatives (SDR)
We handle the operational workload that slows down growth. From CRM management and administrative processing to full customer care outsourcing, our scalable BPO teams reduce overhead while increasing efficiency and structure.
Customer Service Representatives (CSR)
For roofing and restoration contractors operating in the insurance space, we manage professional supplement writing, Xactimate estimating, negotiation, and payment follow-up — ensuring no revenue is left on the table.
Insurance Supplement Services (ISS)
Why TNA Global?
We partner with:
Sales Development Representatives
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We support B2B SaaS companies that need scalable outbound lead generation and appointment setting to accelerate growth.
Whether you’re selling HR software, fintech platforms, cybersecurity solutions, AI tools, CRM systems, or vertical SaaS products, our nearshore SDR teams help you:
Generate qualified sales appointments
Target mid-market and enterprise decision-makers
Execute multi-channel outbound campaigns
Support account-based marketing (ABM) strategies
Enter new industries or geographic regions
For SaaS companies across the U.S. and Canada, we provide predictable pipeline growth without the cost and turnover of building an internal SDR team.
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We partner with service-based businesses that rely on consistent lead flow to drive revenue.
If your company offers professional services, consulting, managed IT services, marketing services, commercial trades, or high-ticket B2B services, our SDR teams help:
Identify and target ideal customer profiles (ICP)
Book discovery calls with qualified prospects
Re-engage cold or dormant leads
Support outbound business development efforts
Maintain CRM hygiene and reporting
Our outsourced SDR solutions help service providers scale revenue without increasing internal headcount.
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We specialize in outbound appointment setting and inspection scheduling for roofing and restoration companies.
For contractors focused on storm restoration, insurance claims, water damage, fire damage, or commercial roofing, our SDR teams:
Set roof inspections and property assessments
Re-engage aged leads and past customers
Support territory expansion campaigns
Help fill canvassing and sales rep calendars
Drive consistent inspection volume during and after storm seasons
This creates predictable inspection flow and stabilizes revenue beyond seasonal spikes.
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We work with commercial service providers that sell into property managers, facility managers, HOAs, and commercial building owners.
Industries include:
Commercial HVAC
Commercial roofing
Facility maintenance
Property management services
Janitorial and building services
Solar and energy services
Our outbound prospecting services help commercial contractors and service providers secure meetings with decision-makers and build long-term service contracts.
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For companies expanding into new geographic regions or new verticals, our SDR teams provide structured outbound market penetration support.
We help businesses:
Validate demand in new territories
Launch new products or services
Expand into U.S. or Canadian markets
Target new industries with precision prospecting
Test new ICP segments without heavy internal hiring
Nearshore SDR support allows companies to scale into new markets with reduced risk and lower acquisition costs.
Customer Service Representatives
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We provide outsourced customer service and nearshore call center support for U.S. and Canadian e-commerce brands that require fast, reliable customer communication.
If your business operates on Shopify, Amazon, WooCommerce, or other online platforms, our CSR teams handle:
Inbound customer support calls
Order tracking and status updates
Returns and refund processing
Live chat support
Email ticket management
Subscription billing inquiries
Our nearshore customer support solutions help e-commerce brands reduce response times, improve customer satisfaction (CSAT), and protect online reviews — without the cost of building an in-house support team.
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We support SaaS companies and subscription-based businesses that need scalable Tier 1 customer support and helpdesk coverage.
Our nearshore customer service representatives assist with:
Account access and login support
Billing and subscription management
Product onboarding assistance
Technical support triage
Live chat and helpdesk ticketing
Customer retention and cancellation handling
By outsourcing frontline customer support, SaaS companies across the U.S. and Canada can reduce churn, improve user experience, and allow internal teams to focus on product development and growth.
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We provide inbound call handling and appointment scheduling services for home service companies throughout the United States and Canada.
Industries include:
HVAC
Plumbing
Roofing
Solar
Restoration
Electrical services
Pest control
Our nearshore call center teams ensure:
No missed inbound calls
After-hours answering services
Emergency dispatch coordination
Appointment scheduling and confirmations
CRM updates and call logging
For service businesses, every missed call is lost revenue. Our customer service outsourcing solutions help convert every inquiry into a booked job.
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We offer professional, nearshore patient support services for healthcare providers, dental groups, and telehealth platforms.
Our CSR teams support:
Appointment scheduling and confirmations
Insurance verification coordination
Patient billing inquiries
Inbound call overflow
Multi-location practice support
With time zone alignment and strong English fluency, our nearshore healthcare customer service representatives provide compassionate, professional communication that aligns with North American standards.
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We deliver outsourced customer support for financial institutions and insurance providers serving U.S. and Canadian markets.
Our customer service representatives assist with:
Policyholder inquiries
Billing and payment support
Account updates
Claims status communication
General inbound support
Nearshore customer service outsourcing offers financial firms a balance of cost efficiency, professionalism, and cultural alignment.
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We support mid-market companies experiencing high inbound communication volume due to rapid growth, marketing campaigns, or seasonal demand.
Our customer service outsourcing solutions provide:
Scalable support teams
Overflow call handling
24/7 or extended-hours coverage
Flexible staffing during peak seasons
CRM and helpdesk integration
As companies grow, customer experience can suffer without proper support infrastructure. We provide scalable nearshore customer service that protects your brand reputation and customer retention.
Insurance Supplement Services
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We provide professional insurance supplement services for roofing contractors managing insurance-funded projects across the United States.
If your roofing company handles hail damage, wind damage, storm restoration, or insurance-based roof replacements, our supplement specialists help you:
Review insurance estimates in Xactimate
Identify missing or underpaid line items
Prepare and submit roofing supplements
Support adjuster communication
Increase total claim payouts
Reduce claim cycle time
Our roofing insurance supplement services ensure you recover the full value of every approved claim while freeing your team to focus on production and sales.
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We specialize in restoration insurance supplement services for contractors handling complex property damage claims.
Restoration projects often involve detailed scopes, multi-trade coordination, and significant documentation requirements. Our team supports:
Comprehensive Xactimate estimate reviews
Line-item scope gap analysis
Insurance supplement preparation
Documentation coordination
Claim revision tracking
Adjuster communication support
By outsourcing restoration supplement writing, contractors improve cash flow, reduce administrative backlog, and protect project margins.
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We provide insurance estimate writing and claim documentation support for public adjusters who need structured back-end assistance.
Public adjusters are often in the field inspecting properties, meeting policyholders, and negotiating settlements. Our team helps streamline the documentation process by:
Writing detailed Xactimate estimates
Reviewing carrier estimates for discrepancies
Preparing supplement packages
Organizing supporting documentation
Assisting with scope comparisons
Managing claim tracking and revisions
Our insurance estimate support services allow public adjusters to process claims faster, reduce turnaround time, and handle higher claim volume without increasing internal staffing.
This creates operational leverage — enabling public adjusters to focus on inspections and negotiations while we support the administrative and technical side of claim development.
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As roofing and restoration companies grow, supplement management often becomes a bottleneck.
If your company is:
Expanding into new territories
Increasing crew capacity
Handling multiple insurance claims per week
Experiencing supplement backlog
Relying on sales reps to write estimates
Our insurance supplement outsourcing services provide scalable claim management support that grows with your production volume.
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If your business frequently encounters:
Underwritten insurance estimates
Missing code upgrade allowances
Omitted line items
Delayed supplement approvals
Payment delays impacting cash flow
Our insurance claim revenue optimization services are designed to protect margins and accelerate claim resolution.
We focus on recovering the revenue your insurance estimate leaves behind — ensuring your completed projects reflect the full scope of work performed.
Why Businesses Choose TNA Global
What Makes Us Different
100% U.S.-based leadership with seamless global execution
Decades of combined BPO and operations experience
Deep understanding of franchise, tax, and home service models
Dedicated account managers with white-glove support
Fully customizable, scalable support solutions
Month-to-month flexibility, no long-term contracts
Real-time analytics and transparent reporting
From fast-growing startups to national franchise systems, our partners trust us to scale smart and stay nimble.
Let’s Build Something Together
Grow Faster, Smarter, and With Less Overhead
TNA Global is ready to power your next phase of growth. Whether you’re an emerging brand or a mature franchise system, we offer:
Flexible BPO solutions
Expert-led team training
Custom onboarding
Data-backed performance dashboards
