Deliver a seamless voice experience to your customers.

Our call center agents are trained to sound like an extension of your brand—never robotic, never generic. With dedicated teams and U.S.-based quality control, we handle high volumes with precision.

Inbound Services:

• Customer support and complaint handling

• Billing inquiries and technical assistance

• Order processing and appointment confirmations

• Overflow call management during peak hours

Outbound Services:

• Appointment reminders and rebooking

• Survey and feedback collection

• Sales follow-ups and warm lead calls

• Reactivation campaigns for dormant leads

Turn interested leads into scheduled opportunities.

We don’t just book appointments—we qualify leads, confirm intent, and update your CRM in real-time.

• Multichannel outreach: phone, SMS, email

• Calendar syncing with Google, Outlook, HubSpot, and CRMs

• Follow-up workflows for rescheduling or missed calls

• Time zone-aware booking and location optimization

Industries We Support: Roofing, Solar, Financial Services, Health Clinics, Home Services, Real Estate

Offload the busywork. Focus on growth.

Your time is valuable. Our trained VAs are efficient, detail-oriented, and fully integrated into your systems.

• Data entry and document handling

• CRM updates and contact segmentation

• Email inbox management

• Research and lead scraping

• Proposal formatting and quoting assistance

• Inventory and vendor coordination

From lead to close, we fuel your sales engine.

TNA Global provides appointment setters, lead nurturers, and SDR-style team members who keep your pipeline full.

• Cold and warm calling scripts tailored to your industry

• Lead scoring and qualification

• CRM follow-up and tracking

• Call recordings and performance dashboards

• Integration with paid ad campaigns

Use Case: For franchises or service businesses running Facebook/Google ads, our team can follow up within minutes of each lead submission.

Your customers deserve real support—by real people.

We train teams to handle customer issues quickly and empathetically, acting as a direct extension of your in-house operations.

• Omnichannel support (phone, email, chat, SMS)

• Custom scripts and branded messaging

• Ticketing and resolution workflow systems

• KPI-based SLA monitoring (First Response, Resolution Time, CSAT)

Run smoother behind the scenes.

Our back-office teams eliminate bottlenecks so your internal staff can focus on strategy.

• Payroll coordination and timesheet review

• Accounts receivable support

• Sales reporting and KPI dashboards

• Application processing and form management

• Process documentation

Maximize your tech stack with smarter data handling.

We specialize in CRM optimization and maintenance:

• Pipeline updates and deal tracking

• Contact segmentation and list cleanup

• Reporting setup and dashboard generation

• Email campaign support and automation

• Integrations with Hubspot, Salesforce, Zoho, HubSpot, GoHighLevel, and more

Need bilingual or multilingual agents? We’ve got you.

TNA Global offers support in:

• English (Native and Near-Native Fluency)

• Spanish

Other languages available upon request.