Our Mission
At TNA Global, our mission is simple but powerful: to help businesses grow by amplifying their capacity with high-performing outsourced teams. We do this through smart, U.S.-led BPO strategies that pair global efficiency with white-glove support. Whether it’s customer service, inside sales, appointment setting, or admin solutions, our goal is to help our clients scale smarter.
Our Story
TNA Global began as a bold response to a growing challenge: businesses were scaling faster than their systems could handle. From startups burning out their in-house teams, to franchise operations overwhelmed by service demands, there was a clear need for agile, intelligent outsourcing.
Founded by U.S. business leaders with a background in franchise operations, sales, and admin systems, TNA Global set out to deliver more than just offshore labor. We built a human-centered BPO model that delivers:
American-led quality control
Industry-specific training
Fully transparent, trackable performance metrics
We didn’t just want to provide labor. We wanted to become an extension of the businesses we serve.
What We Believe
TNA Global began as a bold response to a growing challenge: businesses were scaling faster than their systems could handle. From startups burning out their in-house teams, to franchise operations overwhelmed by service demands, there was a clear need for agile, intelligent outsourcing.
Founded by U.S. business leaders with a background in franchise operations, sales, and admin systems, TNA Global set out to deliver more than just offshore labor. We built a human-centered BPO model that delivers:
American-led quality control
Industry-specific training
Fully transparent, trackable performance metrics
We didn’t just want to provide labor. We wanted to become an extension of the businesses we serve.
How We Operate
TNA Global blends the reliability of domestic expertise with the cost-efficiency of offshore execution. Here’s how:
U.S.-Based Account Management: Your main point of contact is always a U.S.-based expert who understands your market.
Offshore Operational Teams: Our global staff operates out of vetted locations with robust infrastructure and round-the-clock supervision.
Custom Training Programs: Each agent is trained on your brand, systems, and workflows before they take a single call.
Month-to-Month Flexibility: No long-term contracts. Scale up or down as needed.
Full Transparency: Weekly reporting, KPIs, and campaign dashboards ensure you’re always in control.
Our Leadership
Our team is built from former franchise operators, sales managers, service business owners, and enterprise consultants who understand the operational grind.
We know what it’s like to manage high-volume lead flow, field angry customer calls, or stay on top of endless admin tasks. That’s why we’re so passionate about helping business owners delegate effectively.
Our leadership style is collaborative, accountable, and grounded in results.
Our Core Values
Resilience
•
Integrity
•
Teamwork
•
Accountability
•
Resilience • Integrity • Teamwork • Accountability •
Resilience: We adapt, recover, and push forward—no matter the challenge.
Integrity: We do what’s right, even when no one is watching.
Teamwork: We thrive through collaboration, communication, and shared success.
Accountability: We take ownership of our actions, our outcomes, and your results.
These core values shape every decision we make, every service we deliver, and every relationship we build.
The TNA Global Difference
What makes us different from other BPOs?
-
The TNA Global Difference
U.S.-based leadership
Franchise & service business experience
Custom onboarding & training
Month-to-month flexibility
Transparent reporting
-
Traditional BPO
Offshore-only management
Generalized support
Limited training, one-size-fits-all
Long contracts & lock-ins
Minimal performance tracking
Why TNA Global?
TNA Global partners with a wide range of organizations across the U.S. and Canada. Our clients include:
National franchise groups
Tax resolution & financial services firms
Home service providers (HVAC, roofing, solar, cleaning)
Real estate teams & brokerages
Online retailers and e-commerce brands
Startups & high-growth operations
Whether you have 3 locations or 300, we can build a team that fits your goals.
Commitment to People
We’re a people-first company—and that includes our internal teams. We invest in:
Competitive compensation and bonuses
Career development and upskilling
Professional English training and support tools
Team culture and leadership growth
Happy teams create better results for clients. It’s that simple.
Why Choose TNA Global?
If you want:
Call center support that doesn’t sound like a script
Admin help that’s proactive and detail-oriented
Lead gen and sales follow-up that actually converts
A team that can scale as fast as you grow
... then we’re your partner.
Let’s Talk!
You’ve built something great. We’re here to help you take it further.
Contact us today for a no-pressure discovery call. Whether you need a single admin VA or a fully staffed call center team, we’ll build a solution that fits your workflow, budget, and brand voice.
Client Results
Here are just a few real-world outcomes:
300% Increase in Appointment Set Rates for a home services brand within 60 days
40% Reduction in Inbound Call Wait Times for a tax resolution firm
$2.5M in Added Revenue driven by proactive outbound support for a franchise network
Our work doesn’t just lighten your load—it fuels your bottom line.
